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Terms and Conditions


We look forward to having you enjoy your trip and wish to provide you with the details of the terms and conditions for your travel with us. Users of these Services agree to be bound by this Agreement. This Agreement applies to all visitors, users, and others who access the Services (“Users”).


The information contained in  brochures, websites or advertising materials is not an offer or a contract. The transportation of guests and baggage on all cruise vessels and other transportation and arrangements specifically provided by the cruise operator (and not by independent contractors) is provided solely by the cruise operator (“Carrier”) and is governed by the Terms and Conditions printed on the Passenger Ticket Contract. For complete information on Terms and Conditions for your cruise and related travel, itinerary, liability limits and all sections mentioned below, refer to the Passenger Ticket Contract. A copy of the Passenger Ticket Contract is available from your travel agent.  

Payment Policy

A deposit for cruise/land is required to secure a confirmed reservation. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 90 days prior to sailing but special promotions may require an earlier payment. All reservations are subject to cancellation if payments are not received by the due date. Air seats are limited; airfares are subject to change and are not guaranteed until full payment of air is received. Upon full payment by the participant(s) of the amount specified as the Full Fare (see Invoice),  agrees to arrange for the provision of the services as described herein which will be set forth in a Passenger Ticket Contract and Invoice and as modified by supplementary materials. Upon either i) booking the cruise or other travel through us, ii) receipt of your deposit, iii) full payment or upon the issuance of the Passenger Ticket Contract directly or by a travel agent, or iv) upon receipt of a confirmation letter or final Invoice from us, both the Passenger and the Carrier will be fully bound by all of the terms and conditions of the Passenger Ticket Contract. Promotions and special offers may have different payment terms – please refer to promotion or special offers.


Visa, MasterCard, American Express, Discover, checks and Electronic Funds Transfer are all acceptable forms of payments. All payments made by check should be made payable to  Some credit card companies may impose a “Foreign Transaction Fee” even though your transaction is denominated in U.S. dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card–issuing bank.  does not control these bank-imposed fees nor does  derive any benefit from them, monetary or otherwise; we are therefore unable to accept responsibility for the fees.

Cancellation Policy

We hope nothing will come between you and your  vacation. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. Cancellation charges, per person and based upon the date of cancellation, are as follows:

     Cancellation Notice Received Before Cruise/Tour Start Date     

     Cancellation Charges Per Person    

  • 120 days or more
  • Deposit amount
  • 119 – 90 days
  • 20% of the fare
  • 89 – 60 days
  • 40% of the fare
  • 59 – 50 days
  • 60% of the fare
  • 49 - 30 days
  • 80% of the fare
  • Less than 30 days or No Show
  • 100% of the fare

The fare is defined as the cost of any cruise, or land, element purchased from


Once a cruise/land booking has a deposit or air is paid in full, all changes are subject to a $30 charge per change.


Full travel documents will be issued approximately 3 weeks prior to departure.

Travel Documentation/Visas

All guests must have passports valid for six months following disembarkation and any necessary visas or affidavits when boarding. Guests are advised to check with their travel agent or their Consulate Service to determine which documents they must obtain. If incorrect documents are obtained, guests will be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Entry into another country may be refused even if the required information and travel documents are complete. Note: Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding.  accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. Guests are advised that the living standards and practices at their destination, including those with respect to the provision of utilities, services and accommodation, may differ from those found in the U.S. or Canada.


Due to the nature of our cruise and travel itineraries, the Carrier does not maintain facilities or services for children aboard cruise vessels or otherwise during the trip. On all cruises and cruise journeys, minors under the age of 18 must be accompanied and share a stateroom with a parent, legal guardian or other responsible adult over the age of 21. We reserve the right to limit the number of minors under the age of 18 years on board and on land excursions booked through us.

Disabled/Pregnant Passengers

You and all other passengers traveling with you must be physically, emotionally and otherwise fit to undertake the Cruise and have received all medical inoculations necessary. You must report any disability requiring special attention while on your  itinerary to  at the time the reservation is made. All vessels and motorcoaches for European cruises are equipped to European standards. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. The Carrier will make reasonable attempts to accommodate the special needs of disabled travelers, but neither we nor the Carrier are responsible in the event it is unable to do so, nor are we or the Carrier responsible for any denial of services by vessel operators, air carriers, hotels, restaurants or other independent suppliers. We regret that the Carrier cannot provide individual assistance to a passenger for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany passengers who need such assistance and must assume full responsibility for their wellbeing. Guests must be able to walk down/up steps and ramps without a walker, or wheelchair, as ramps are typically not wide enough to accommodate these items. Not all ships have elevators, and some have split-level decks and/or significant thresholds. Airports in some regions typically do not have ramps or elevators. The Carrier will endeavor to accommodate special access needs, but  cannot guarantee the Carrier will be able to do so in all cases. The passenger assumes the full risk of use and of any prohibitions imposed by vendors. Motorized scooters are not typically suitable on international cruises and cannot be accommodated. The Carrier reserves the right not to accept passengers who are in an advanced state of pregnancy either upon commencement of or at any time during the trip.  and the Carriers do not discriminate based upon disabilities, but local conditions for certain cruises are beyond’s control. Our tours and cruises are not physically demanding but tours may not be appropriate for guests with certain medical conditions and physical restrictions.

Inoculations, Health and Medical Issues

You are required to obtain any required inoculations and to provide for your own specialized health or mental care if required during your cruise and all such arrangements are your responsibility. Please see the Passenger Ticket Contract for more detailed information.


It is customary to give cruise gratuities, subject to your satisfaction of services rendered. Gratuities on board and on land are not included in your full fare.

Responsibility  is not the Carrier or owner and accepts no liability or responsibility, whether occasioned by railroad, motorcoach, private car, boat, aircraft or any other conveyance, reason, or defect, for any injury, damages, loss, accident, delay or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any company or person, or in carrying out the arrangements of the tour, as a result of any cause beyond the control of Guests specifically release  from any and all claims for loss or damage to baggage or property and for personal injuries or death, and from all claims and any loss or delay, arising out of the acts, omissions or negligence of  or any Carrier or independent contractors, such as vessel operators, air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, spa professionals, medical personnel or other providers of services or facilities, unless prohibited by law. All arrangements made for tour participants with independent contractors, including medical and spa services, are made solely for convenience to participants and are done at the participant’s own risk. Medical and spa personnel are independent contractors.  and all Carriers specifically disclaim all liability for damages for emotional distress, mental suffering or psychological injury of any kind. Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers and Carriers (some of which may limit supplier’s and Carrier’s liability). Under no circumstances shall  be construed as a carrier under a contract for safe carriage of the guest or his or her belongings.

Refusal Of Passage  shall not be required to refund any amount paid by any tour participant who must leave the tour prematurely for any reason, nor shall  or the Carriers or the owners of the vessels identified herein be responsible for the lodging, meals, return transportation or other expenses incurred by such tour participant.

Advanced, Cancelled or Delayed  reserves the right to withdraw and/or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in its sole judgment, or in the judgment of the vessel Carrier or owner, conditions warrant it. In the event of charters of the vessels, adverse weather or water conditions, mechanical or other issues with the ship, docking issues, government or other authority actions, truces, lockouts, riots or stoppage of labor from whatever cause or for any other reason whatsoever, the Carrier or Owner of the vessels identified herein may, at any time, cancel, advance, alter, substitute or postpone any scheduled tour and may, but is not obliged to, substitute another vessel or itinerary and shall not be liable for any loss whatsoever to guests by reason of any such cancellation, advancement or postponement except as specifically set forth in the Passenger Ticket Contract.

Acts Of God, Strike, Or Other

Neither  nor the Carrier or owners of the vessels identified herein shall be liable for delay or inability to perform any condition herein or any part thereof caused by or arising out of strikes, lockout or labor difficulties or shortages whether or not the Carrier is party thereto, or explosion, fire, collision, standing or foundering of the vessel, adverse weather or water conditions, mechanical or other issues with the ship, docking issues, or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, acts of God, or other circumstances beyond their control.

General Average  will not be liable to pay nor be entitled to receive any general average contribution with respect to property taken with you aboard the river cruise vessel.

Travel Agent

All travel agents and agents of any other nature with the exception of  are solely your agents and not those of  or the Carriers or the owners of the vessels for purposes of the Passenger Ticket Contract and all other documents concerning the river or ocean cruise and any related arrangements made by the travel agent for any other or related travel, lodging, excursions, tours or facilities of any nature. Neither  nor the Carrier or owner of the river or ocean cruise vessel shall be responsible for any representation or conduct of your travel agent, including but not limited to any incorrect booking by such travel agent or failure to remit your deposit or other funds to  as sales agent for the particular Carrier for which you shall at all times remain liable.


The Extension packages as listed herein and in  have been developed in association with various international hotels. Situations may arise, voluntarily or involuntarily, that necessitate changes.  reserves the right to substitute hotels as it is deemed necessary and to provide comparable alternatives.

Itineraries, Prices/Increases and Omissions

Itineraries are subject to change and may need to be altered or cancelled specifically because of water levels or wind or other factors. Prices shown in this brochure and on the website are subject to change with or without notice. Adjustments for currency and/or fuel fluctuations may apply, see the Passenger Ticket Contract for more information. Airfares are subject to change if bookings are not paid in full. Optional shore excursions/ tours/concerts, excess baggage charges, drinks, beverages and meals not included in the package are additional costs to the guest.  is not responsible for omissions, printing and/or presentation errors and reserves the right to make corrections as required.

Terms Of Use For Photo Submission

1. You grant to  a non-exclusive, royalty-free, transferable, sublicenseable, perpetual, worldwide license to use, store, reproduce, distribute, modify, perform, display and create derivative works from any photo you may submit to, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any  website, or in any promotional materials distributed by  or in connection with’s cruise and travel services. Further, you waive all moral rights you may hold in a photo you may submit to, in favour of  and anyone we allow to use the photo.  reserves the right not to use your photo for any reason. 
2. You also grant to  the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to  in connection with your submission of your photo (“Your Personal Information”) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by, for use on any  website, or in any promotional materials distributed by, or in connection with’s cruise and travel services.

3. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms.

4. RELEASE OF LIABILITY — You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to  or Your Personal Information. You hereby release and hold harmless  ts affiliates, and any persons or entities acting on behalf of or at the direction of, from any claim for injury, compensation or negligence (including’s own negligence) resulting or arising from any activities authorized by these terms.


You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to  or Your Personal Information. You hereby release and hold harmless, its affiliates, and any persons or entities acting on behalf of or at the direction, from any claim for injury, compensation or negligence (including`s own negligence) resulting or arising from any activities authorized by these terms.


If you have any questions regarding this these Terms, please advise us by contacting at You may also call us at 617-879-2644 and we will answer them. 

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